The document will not upload
First confirm that you are using the verification area reached through your official account. Check the on-screen file instructions, your connection and whether the image is readable. A current passport, driving licence or government-issued ID is listed in Roobet’s Level 2 guidance.
- Retake blurry or glare-covered photographs in even lighting.
- Keep the complete document visible rather than cropping its edges.
- Include front and back when applicable.
- Use an unedited image of your own current document.
- Follow the permitted file type and size displayed by the upload form.
Primary source: Roobet Help Center — Level 2 Verification.
Your account details do not match
Do not create replacement information to force a match. Use your real legal identity and ask official support how to correct an honest registration error. An affiliate cannot change account records or waive a compliance requirement.
If the name on a document has legally changed, follow the operator’s instructions for supporting evidence. Do not assume a nickname, shortened name or translated spelling will be accepted without clarification.
Your location is restricted
Stop the registration or verification attempt. Roobet maintains a current restricted-regions article, and individual game providers can impose additional regional restrictions. Availability of one game or page does not establish that account registration is lawful or permitted.
Eligibility source: Roobet Help Center — Restricted Regions.
Someone offers to fix KYC in chat
Treat unsolicited help as suspicious. Do not provide identity images, passwords, authentication codes, wallet recovery phrases or 2FA recovery keys. A community moderator or affiliate cannot approve verification.
Open the operator’s Help Center independently rather than trusting a link in a direct message. Check the domain carefully. If you already disclosed credentials, secure the associated email and account, review active sessions where available, enable 2FA and contact official support.
How to contact official support
Use the official Roobet Help Center. Explain what the verification screen displays, when you submitted the document and what troubleshooting you have completed. Share sensitive files only if the authenticated account workflow explicitly requests them.
A delayed or rejected verification decision is not something HowToKYC can reverse. Avoid anyone promising guaranteed approval or a fixed result.
Troubleshooting FAQ
Should I create another account?
No. Do not use another account to work around verification or regional eligibility. Ask official support about the existing account.
Can I send my ID to a Telegram or Discord moderator?
No. Submit documents only through the official account verification process.
What if my document is valid but still rejected?
Read the account message and contact official support for the account-specific reason and permitted next step.